• Visualize your business processes by gathering information from many sources
• Describe bidirectional data flow between the OMNIbus ObjectServer and the TBSM server
• Use the Discovery Library Toolkit to create business service models
• Configure data fetchers to retrieve service data from external databases
• Configure the Tivoli Enterprise Console (TEC) probe to receive events from TBSM event sources, including Tivoli Enterprise Console and IBM Tivoli Monitoring
• Model business services
• Build service models using auto-population, data fetchers, and External Service Dependency Adapters (ESDAs)
• Evaluate business processes to develop service models
• Use and configure service views
• Define and monitor service level agreements (SLAs)
• Use advanced features of service models to expand model coverage
• Configure maintenance windows for managed service level agreements
• Administer Tivoli Business Service Manager
• Develop custom views for users
• Administer users and groups within IBM Tivoli Business Service Manager 4.2 and the IBM Tivoli Netcool Security Manager 3.1 framework
• Use and program the RAD Shell Application Programming Interface (API)
• Support the Tivoli Business Service Manager 4.2 environment as an administrator, including troubleshooting with log files
• Describe the steps necessary to configure a TBSM 4.2 failover server

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